We're Here to Help

Our products are passionately designed, created then delivered to your door, but that isn’t where our relationship ends. If you need us for any reason - questions about our product, questions about your product, even questions about our favorite baby toys - please reach out to us:

Email info@leaderbagco.com or call 561.440.3888
For press inquiries, please contact press@leaderbagco.com

Frequently Asked Questions

HOW DO I CLEAN THE CANVAS?

Canvas is water-repellent but not waterproof. Avoid friction with clothing that may contain unset dye. Lighter colors may stain more easily. We recommend Ecover Stain Remover for spot-cleaning. Follow directions on the package. Do not machine wash.

HOW DO I CLEAN THE LEATHER?

We recommend Honey Leather Cleaner for spot-cleaning. Follow directions on the package and do not oversaturate with water. “Raw” leather is untreated and undyed, and stains easily - purchase and handle with care. All other leather colors are treated.

CAN WE COLLABORATE?

Unfortunately, we get lots of requests to collaborate and we are only able to entertain a select few. We are a very small, family business with a limited marketing budget. Before you reach out, know that we are highly selective about who we partner with. If you feel that your brand is qualified (more than 10k followers, high traffic blog or youtube channel, high engagement, etc) and you would like to be considered, send an email to press@leaderbagco.com. Note that we cannot respond to every inquiry, sorry.

WHERE CAN I SEE THE LEADER BAGS IN PERSON?

We focus on direct-to-consumer so we can keep our prices low, but we do entertain a wholesale requests if they feel like the right fit. If you’re interested in carrying Leader Bags in your stores, please email wholesale@leaderbagco.com.

Shipping & Returns

SHIPPING POLICIES

Your bag will arrive plastic-wrapped inside a sturdy Leader Bag Co box, and will include a personal, handwritten note from one of our owners. Lead With Love items come wrapped in coordinating kraft paper for easy gifting. Your items will ship within 3 business days from the time of the order.

DOMESTIC SHIPPING

During checkout, you'll be able to select a shipping rate from UPS. At this time, we are unable to ship to P.O. boxes.

INTERNATIONAL SHIPPING

We ship to select international destinations. During checkout, you'll be able to select a shipping rate from UPS or USPS. Leader Bag Co is not responsible for any taxes or customs fees. No refunds for any international sales.

RETURNS AND EXCHANGE POLICY

Domestic returns are allowed for items in new condition within 14 days of receipt. Email us at returns@leaderbagco.com with questions. Bags with manufacturer defects are repaired or replaced at Leader Bag Co's expense. Absolutely no returns or refunds on items from the charitable Lead With Love collection.

Terms & Conditions

Last updated: May 31, 2017

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.leaderbagco.com website (the "Service") operated by Leader Bag Co ("us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

PURCHASES

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

AVAILABILITY, ERRORS AND INACCURACIES

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

LINKS TO OTHER WEB SITES

Our Service may contain links to third party web sites or services that are not owned or controlled by Leader Bag Co

Leader Bag Co has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Leader Bag Co shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us at info@leaderbagco.com.