The Shop

We're Here to Help

Our products are passionately designed, created then delivered to your door, but that isn’t where our relationship ends. If you need us for any reason - questions about our product, questions about your product, even questions about our favorite baby toys - please reach out to us:

Email info@leaderbagco.com or call 561.440.3888
For press inquiries, please contact press@leaderbagco.com

FAQ

HOW DO I CLEAN THE CANVAS?

Canvas is water-repellent but not waterproof. Avoid friction with clothing that may contain unset dye. Lighter colors may stain more easily. We recommend Ecover Stain Remover for spot-cleaning. Follow directions on the package. Do not machine wash.

HOW DO I CLEAN THE LEATHER?

We recommend Honey Leather Cleaner for spot-cleaning. Follow directions on the package and do not oversaturate with water. "Raw" leather is untreated and undyed, and stains easily - purchase and handle with care. All other leather colors are treated.

CAN WE COLLABORATE?

We get lots of requests to collaborate so please be patient if you don't hear back from us promptly. We respond to every inquiry, but are selective about who we partner with. If you have any questions or would like to be considered, send an email to press@leaderbagco.com.

WHERE CAN I SEE YOUR BAGS IN PERSON?

Our bags are in a few select boutiques in Portland, Maine and Portland, Oregon; but we're expanding our wholesale business in 2017. If you're interested in carrying Leader Bags in your stores, please email wholesale@leaderbagco.com.

Shipping, Returns & Exchanges

SHIPPING POLICIES

We take the utmost care to make sure your order is beautifully packed and presented. Your bag will arrive plastic-wrapped inside a sturdy Leader Bag Co box, and will include a personal, handwritten note from one of our owners.

DOMESTIC SHIPPING

U.S. domestic shipping via UPS is included in the price of all of our bags. At this time, we are unable to ship to P.O. boxes.

INTERNATIONAL SHIPPING

We ship to select international destinations. Shipping fees are not included in the product listing price. Leader Bag Co is not responsible for any taxes or customs fees. No refunds for any international sales.

RETURNS AND EXCHANGE POLICY

We will glady accept returns (from domestic sales) via tracked & insured mail within 14 days of delivery date - we will provide a shipping label. New condition only. Refunds are offered less shipping fees. No returns are accepted on international purchases. Bags with manufacturer defects are repaired or replaced at Leader Bag Co's expense. Email or call with any questions.

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